Privacy Policy

Effective Date: 25/06/2026

1. Introduction

Juloo Private Limited ("Juloo", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://juloo.in or use our products and services.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following information:

• Full Name
• Mobile Number
• Email Address
• Billing and Shipping Address
• Payment Information (processed securely through our payment partners)
• Order History
• Device Information
• IP Address
• Browser Type
• Cookies and Usage Data

We do not store your debit card, credit card, UPI PIN, CVV, or internet banking passwords.

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Verify payments
• Provide customer support
• Improve our products and services
• Send order confirmations and updates
• Respond to customer inquiries
• Prevent fraud and unauthorized transactions
• Comply with legal obligations

We may also send promotional emails or SMS if you have opted to receive them. You may unsubscribe at any time.

4. Payment Information

Payments made on our website are processed securely through trusted third-party payment gateways such as Razorpay Payment Gateway.

We do not collect or store your complete card details, UPI PIN, or banking credentials. Payment information is handled securely by our payment partners in accordance with applicable security standards.

5. Sharing of Information

We do not sell your personal information.

We may share your information only with:

• Payment service providers
• Delivery and logistics partners
• Technology service providers
• Government or legal authorities when required by law

These parties receive only the information necessary to perform their services.

6. Cookies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Improve website functionality
• Analyze website traffic
• Enhance user experience

You may disable cookies through your browser settings, although some website features may not function properly.

7. Data Security

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your data, no method of internet transmission or electronic storage is completely secure.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services
• Complete transactions
• Comply with legal and regulatory requirements
• Resolve disputes
• Enforce our agreements

9. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Update your information
• Delete your account, subject to applicable legal requirements

Requests may be sent to the contact details provided below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

11. Children's Privacy

Our services are not intended for individuals under the age of 18 years. We do not knowingly collect personal information from children.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with the updated effective date.

13. Contact Us / Grievance Officer